Salesforce Consulting & Implementation
Salesforce Consulting That Puts People First
8Squad is an Australian-owned Salesforce consultancy. Since 2019 we’ve delivered over 1,000 projects with a 9.8 average client satisfaction score, across everything from first implementations to enterprise integration, AI and ongoing managed services. All of it onshore. All of it built around the people who’ll actually use it.
What does a Salesforce consulting partner actually do?
A Salesforce consulting partner helps you plan, implement, integrate and continuously improve Salesforce so it delivers on what you bought it for. That covers strategy and setup, connecting Salesforce to your other systems, adopting AI capabilities like Agentforce, and ongoing managed support once you’re live.
Most organisations don’t come to us at the start. They come to us when Salesforce isn’t delivering what they expected. We’ve fixed enough implementations to know the difference between a platform problem and a setup problem, and we’ll tell you honestly which one you have.
Our Salesforce services
Enhancing customer experiences and streamlining operations, we’ll help you drive success every step of the way.
Real Solutions, Real Impact
Our Solution Highlights
Over 1,000 projects delivered since 2019, with a 9.8 average CSAT. That's not luck. That's a way of working.
Our Top Industries
Financial Services
We share, blend and challenge perspectives and viewpoints to distil the best strategy, tactics and technology to reach your objectives.
Our approach is built around innovation, experience and partnering with the leading FinTech companies. We enable organisations to adapt to the changing environments faster, while operating in a structured and regulated market environment.
Every financial services enterprise is unique in its culture and operations. We design and implement innovative solutions across all aspects of the organisation to best meet our clients’ individual needs.
Government
At 8Squad, we help Government in transforming digital pathways for optimal engagement at pace. We thoroughly understand the realities of Public Sector, and partner with Government to deliver data-driven seamless experiences to customers, citizens, businesses and employees.
We strive to empower the Australian Public Sector by delivering a secure, scalable and agile Salesforce platform with all the right apps. Our solutions are designed to fit your mission and ensure that your stakeholder and end-user expectations are exceeded every time.
Retail
Our Consumer Goods, Retail & Distribution experts have deep industry experience to drive your business and technical objectives.
We helped many clients accelerate their digital transformation and remain relevant in the highly competitive and ever-changing landscape. Our future-focused omni-channel solutions are designed to address your unique challenges, and help you achieve sustainable growth.
Health
We specialise in Allied Health, Public Health and Life Sciences. We understand the current realities of healthcare, including the challenges around navigating the pandemic and the rise of new medical products and compliance. Our healthcare division team combines high-performing strategists from tier one firms, Salesforce specialists and talent with strong technical skills to address challenges and opportunities ahead.
High Tech
With broad expertise in High Tech, we design and implement Salesforce solutions for the entire lifecycle of your product, from pre-sales through to billing. This allows your company to scale quickly and refine processes that drain your staff’s expertise, motivation and value.
Your data can be seamlessly and automatically migrated with other platforms within your organisation to increase efficiency and accuracy - so you can focus on growing your business.
FAQ's
How do I choose a Salesforce consulting partner in Australia?
Look at three things: certified expertise (partner tier, certifications, PDO status), evidence (case studies with real outcomes, client satisfaction scores) and delivery model (onshore vs offshore, and who you’ll actually be working with day to day). Then talk to them and see if they’ll tell you something you don’t want to hear. The ones who will are the ones worth hiring.
What's the difference between onshore and offshore Salesforce consulting?
Onshore means your entire team is based in Australia: same time zone, same-day answers, data that never leaves the country, and people who can meet you face to face. Offshore is usually cheaper per hour, but time zone delays, handoffs and rework often erase the saving. 8Squad is 100% onshore.
My Salesforce implementation isn't delivering. Can it be fixed?
Usually, yes. Most Salesforce implementations don’t fail because of the platform. They fail because of how they were set up. We’ve fixed enough of them to know the difference, and the first step is an honest assessment of what you’ve got.
Do you only work with large enterprises?
No. We work with small business through to enterprise. The common thread is organisations who want real value from Salesforce and a partner who’s straight with them.
What is a Salesforce PDO?
A Product Development Outsourcer: a partner certified by Salesforce to design, build and launch commercial products on the platform using ISV technologies. Only a handful of Australian companies hold the certification. 8Squad is the longest-running of them.
Make Success Your New Normal
Reach out today and discover how we can transform your business!