Service modernisation is no longer a luxury, it's a necessity.
Join us for an Executive Roundtable Lunch.
Thursday, May 18 from 12:30 – 3:00pm
Post Osteria & Bar, Como The Treasury, Perth
As customer behaviours and expectations continue to change rapidly, customer service has become a critical factor in retaining customers and driving sales.
Customers demand personalised, effortless and seamless customer service experiences across multiple channels, and they are more likely than ever to switch providers if their expectations aren't met. In fact, a recent survey found that 45% of customers would switch providers if their customer service experience was not digital. To stay ahead in the digital economy, organisations need to quickly adapt to changing demands and drive innovation.
Join us for an Executive Roundtable on Thursday, May 18, where we will discuss how to modernise your services and boost customer satisfaction while maximising ROI and remaining compliant - including ways to;
Maximise efficiencies and ROI, while delivering a superior customer and employee experience.
Apply technology like Artificial Intelligence for customer service enhancement.
Increase ease of use, transparency, and personalisation in customer service.
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