Service Modernisation is no longer a luxury, it's a necessity.
Registrations for this event are now closed.
Executive Roundtable
Wed 16th November, 12:30 – 3:00pm | Rosetta, Crown Melbourne
With the pressures of changing customer behaviours and expectations and a fast-evolving competitive landscape, customer service is quickly becoming critical in customer retention and driving sales.
Customers expect high-quality cross-channel service at a pace and are more likely to switch providers than ever before. 45% of financial services clients say they will change providers if their customer service experience is not digital. Organisations that can quickly adapt to the evolving demands and drive innovation will take the lead and thrive sustainably in the digital economy.
Join us for an Executive Roundtable on Wed,16 November to discuss over lunch how Financial Services organisations can modernise their services to boost customer satisfaction and maximise ROI while remaining compliant. Hear from leading organisations and industry veterans, share best practices, and network with your industry peers.
At this Roundtable, we’ll discuss topics such as:
Maximising efficiencies and ROI, while delivering a superior customer and employee experience.
Applying technology like Artificial Intelligence for customer service enhancement.
Increasing ease of use, transparency, and personalisation in customer service.
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