Service Modernisation is no longer a luxury, it's a necessity.

Join us for an Executive Roundtable Lunch.

Tuesday 8th August, 12:30 – 3:00pm
Rosetta, Crown Melbourne

As customer behaviours evolve and competition intensifies, customer service now plays a critical role in retaining customers, fostering loyalty, and driving future business growth.

Today’s customers demand personalised, high-quality, cross-channel service that is seamless and digitally driven, with 45% saying they are likely to switch brands if their expectations are not met. To succeed in the digital economy, companies must rapidly adapt to evolving consumer demands and leverage innovative technologies.

Please join us for this Executive Roundtable event on Tuesday, August 8th, to explore how organisations can continue to modernise their service experiences, enhance customer satisfaction, and foster loyalty and retention.

This exclusive and engaging session will feature key learnings from Australian industry leaders and retail veterans, enabling you to gain valuable insights, exchange best practices, and expand your network with like-minded professionals.
Over lunch, we will cover topics including;

Maximising efficiencies and ROI while delivering exceptional customer and employee experiences.

Leveraging the power of technologies such as generative AI + data to inform strategic decision-making and unlock new possibilities for re-imagining customer experiences.

Increasing ease of use, transparency, and personalisation in customer service.

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Meet the speakers

Daniele Iezzi

CX Industry Expert & Thought Leader; ex-GM Customer Service at David Jones

Jessica Thompson

Chief Operating Officer at 8Squad; ex-GM at Australia Post  

Roula Psomiadis
Regional Vice President – Retail at Salesforce


Secure your spot to discuss how organisations can gain a competitive advantage through Service Modernisation. 

We can't wait to see you soon!

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