As customer behaviours evolve and competition intensifies, customer service now plays a critical role in retaining customers, fostering loyalty, and driving future business growth.

Today’s customers demand personalised, high-quality, cross-channel service that is seamless and digitally driven, with 45% saying they are likely to switch brands if their expectations are not met. To succeed in the digital economy, companies must rapidly adapt to evolving consumer demands and leverage innovative technologies.

Please join us for this Executive Roundtable event on Tuesday, August 8th, to explore how organisations can continue to modernise their service experiences, enhance customer satisfaction, and foster loyalty and retention.

This exclusive and engaging session will feature key learnings from Australian industry leaders and retail veterans, enabling you to gain valuable insights, exchange best practices, and expand your network with like-minded professionals.
Over lunch, we will cover topics including;