The Future of Customer Service

Join us for this exclusive 8Squad event and end-of-year celebration.

Wednesday 6th December, 4:30 - 7:30pm

La Madonna Restaurant and Bar, Melbourne

An organisational focus on Customer Experience, particularly Service, has grown in prominence and importance over recent years, revolutionising the way businesses operate and interact with their customers. In a time when Service beats price and product as the pivotal factor in a customer’s purchase decision, getting it right is critical to establishing enduring customer relationships.

To continue to thrive amidst rapid technological advancements, such as AI, and ever-evolving customer expectations, it is imperative that businesses have the agility to adapt quickly and effectively to meet changing demands.


Join us for an inspiring panel discussion as we explore the future of customer-centric service transformation and the exciting possibilities that lie ahead. We will delve deep into;

1. The strategies being adopted by some of Australia’s leading organisations to keep up with modern customer dynamics

2. How businesses are investing in their Service capabilities to uplift both human and technology experiences

3. Ways to leverage the power of cutting-edge AI technology to streamline customer and agent interactions, ensuring a best-in-class customer service experience.

Meet the panelists

Jessica Thompson

Chief Operating Officer at 8Squad; ex-GM at Australia Post

Greg Curcio

Director Customer and Performance, Knox City Council

Belinda Burgess

Area Vice President, Service Cloud Salesforce

Brady Jacobsen

GM of Digital and Customer Experience at Vocus



Arrival and welcome drinks


Panel session – The Future of Customer Service, How to Harness both AI & Human Capabilities


Networking, drinks and canapes


Event concludes

Event Details

Join us for this exclusive 8Squad event and end-of-year celebration.

The Barrel Room, La Madonna Restaurant and Bar

Level 3, 103 Little Collins Street Melbourne Victoria 3000 

Wednesday 6th December, 4:30 - 7:30pm

We look forward to seeing you!

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