In organisations we often lack the frameworks to orient the discussion around relationships.
In this video we go deeper into the structure of the triad as the framework to support building highly functional relationships in our organisation anchored in a deep respect, and common set of values towards a common cause.
Andrew Henderson stepped back into services this year after 11 years away. He writes on what has changed in products, customers and the market, and why capability is now only one part of the buying equation.
The Genesys Cloud CTI Adapter for Salesforce reaches end of life in February 2028. While two years feels like plenty of runway, voice migrations take longer than most contact centres expect. Here’s what’s changing, why waiting builds technical debt, and how to start preparing today.
Most financial services firms don’t lose clients in a dramatic blow-up. They lose them in small moments: a relationship manager who doesn’t know about last week’s complaint, a client asked to repeat their story for the third time. Here’s how disconnected systems quietly cost you clients, and what the firms keeping theirs do differently.
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