In this video John King unpacks the concept of a triad.
The triad is one of the underlying foundational principles of tribal leadership.
When you implement this into your business it’s a powerful enabler and it’s the experience at 8Squad. The triad is an essential part of how we build stable relationships.
Andrew Henderson stepped back into services this year after 11 years away. He writes on what has changed in products, customers and the market, and why capability is now only one part of the buying equation.
The Genesys Cloud CTI Adapter for Salesforce reaches end of life in February 2028. While two years feels like plenty of runway, voice migrations take longer than most contact centres expect. Here’s what’s changing, why waiting builds technical debt, and how to start preparing today.
Most financial services firms don’t lose clients in a dramatic blow-up. They lose them in small moments: a relationship manager who doesn’t know about last week’s complaint, a client asked to repeat their story for the third time. Here’s how disconnected systems quietly cost you clients, and what the firms keeping theirs do differently.
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