“You have breakthroughs in life, great advances in your understanding, in your knowledge, in your learning, but prior to doing that there’s always some kind of breakdown or failure”
Here John King describes how to anchor into Stage 4 and build authentic partnering relationships.
Andrew Henderson stepped back into services this year after 11 years away. He writes on what has changed in products, customers and the market, and why capability is now only one part of the buying equation.
The Genesys Cloud CTI Adapter for Salesforce reaches end of life in February 2028. While two years feels like plenty of runway, voice migrations take longer than most contact centres expect. Here’s what’s changing, why waiting builds technical debt, and how to start preparing today.
Most financial services firms don’t lose clients in a dramatic blow-up. They lose them in small moments: a relationship manager who doesn’t know about last week’s complaint, a client asked to repeat their story for the third time. Here’s how disconnected systems quietly cost you clients, and what the firms keeping theirs do differently.
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