Salesforce World Tour Sydney 2023 is almost here!


Salesforce World Tour 2023

Here’s what our 8Squad team are up to and where you can connect with us on the day.

Join thousands of other Salesforce Trailblazers from around Australia at the ICC Sydney on Wednesday, March 1, to share and learn more about the latest Salesforce innovations. There are over 70 inspiring sessions with ideas for improving your customer and employee experience, including our very own 8Squad session featuring tech leaders from Vocus and Destination NSW. Check out the recommendations from our team for unmissable sessions down below.


8Squad a Platinum Sponsor

We’re excited to announce that 8Squad is a Platinum Sponsor of this year’s Salesforce World Tour Sydney. We’ll be at booth #12 in the main Campground on Level 1, and we hope to see you there. Pop in for a chat with Frank, Jessica, Michael and the team and enter the draw to win a free Service Maturity Assessment (valued up to $10,000).

If you haven’t already, please register for Salesforce World Tour Sydney – it’s free to attend! If you can’t attend in person, a digital experience is available through Salesforce+.

Don’t miss our 8Squad session with tech leaders from Vocus and Destination NSW 

Join us at 2:20pm in Partner Theatre 2 for a 20-minute panel discussion about the ins and outs of service modernisation. Hear from Patrick Nesbitt, Head of CX & CRM at Vocus Group, and Helene Gabrielsson Project Manager Salesforce at Destination NSW, as they share their experiences. Hosted by 8Squad’s COO, Jessica Thompson, this session is not to be missed!

“I wish I’d known this earlier!” – Life lessons from Vocus and Destination NSW on transforming their customer and employee experiences.

Theory is all well and good, but nothing beats lived experiences. Join tech leaders from Vocus and Destination NSW as they share their learnings on the importance of never standing still. Gain practical insights to help you continuously improve your platform, drive innovation and WOW your customers.

Not sure what sessions to attend? Here’s our top recommendations! 

It’s a Salesforce World Tour event, so of course, you’ll be spoilt for choice with lots of great sessions to choose between. If you’re unsure where to begin, here are the sessions we recommend to attend.

Frank suggests:

5 Elements for Speed-to-Value and Long-Term Success at 9.30 am in Breakout Room D, as this will be a valuable session on getting the most from your technology investment through new ways of thinking and working.

His other pick is What’s Top of Mind for Financial Services Leaders (Forrester) at 10.20 am in Breakout Room C, which will tackle the question of how to reduce costs and deliver exceptional service with insights from the latest Salesforce Customer 360 Total Economic Impact Study.

We know you’re already going to attend the 8Squad session hosted by Jessica, “I wish I’d know this earlier!” featuring Vocus and Destination NSW. It’s on at 2:20pm, in Partner Theatre 2.

Jessica’s other choice is The main World Tour Keynote at 12 pm featuring the CTO of R.M. Williams. Nathan Alexander will share how the company uses Customer 360 to deliver increased productivity through automation.

Michael’s Top Picks:

The The New IT Imperative: Automate and Connect to Drive Faster Time to Value. It features 8Squad customer Thinktank, and they’ll share how Mulesoft enhances their productivity and efficiency. It’s on at 11.10 am in Breakout Room B.

Otherwise, Michael suggests How Salesforce Runs on Data Cloud, also at 11.10 am in Breakout Room FT.

Visit us at our 8Squad booth and go in the draw to win a free Service Maturity Assessment  

Drop by booth #12 in the main Campground on Level 1 for your chance to win a free Service Maturity Assessment (valued at up to AUD $10,000). Scan your lanyard to enter the draw to win a free assessment for your organisation. Further details about the prize are available at the booth.

We hope to see you there! 

If you have any questions about this year’s World Tour and would like more information, please contact us to book a chat with our team or visit our booth on the day!

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