The Genesys Cloud CTI Adapter for Salesforce reaches end of life in February 2028. While two years feels like plenty of runway, voice migrations take longer than most contact centres expect. Here’s what’s changing, why waiting builds technical debt, and how to start preparing today.
A jargon-free guide to what Salesforce Agentforce actually does, how it’s different from a chatbot, and the one thing that decides whether it works for your business.
Discover how Salesforce is using real AI to deliver smarter tools for Aussie businesses. Learn about Einstein, Agentforce, Prompt Builder and best practices for AI implementation.
Discover how Australian healthcare providers are using digital strategies like AI and telehealth to deliver better patient care and future-proof systems.
Discover how 8Squad is helping Australian healthcare providers reduce admin burden and empower care teams with Salesforce technology.
Discover how 8Squad is integrating AI into a proven performance system, not to automate, but to amplify. Learn why the future of high performance is human-led, AI-augmented, and culture-first by design.
Customer expectations have never been higher. They want instant, personalised support and they want it across every channel they use, whether that’s email, chat, social media or even messaging apps.
Discover how AI enhances human potential, boosts decision-making, and drives high-performance organisations. Learn practical strategies from Frank Cuiuli, CEO of 8Squad, on leveraging AI for smarter operations and empowered teams.
By combining the strengths of Salesforce and Genesys, Service Voice offers a powerful solution for businesses to transform their contact centers and deliver exceptional customer experiences.
Dreamforce 2024 marked by the unveiling of Agentforce.
