Salesforce Managed Services
That Move You Forward,
Not Just Keep You Running
Most Salesforce support is reactive. Something breaks, someone fixes it, and nothing improves. Our Centre of Excellence flips that. An onshore team that keeps your platform healthy, spots problems before your users do, and keeps Salesforce evolving with your business.
What is a Salesforce Centre of Excellence?
A Salesforce Centre of Excellence (CoE) is a dedicated, ongoing team that manages, maintains and continuously improves your Salesforce environment. Unlike break-fix support, which only responds when something goes wrong, a CoE works proactively: monitoring platform health, clearing your backlog, strengthening security and governance, and helping you adopt new Salesforce capabilities as they’re released.
8Squad’s CoE is a fully onshore managed service. Your team is based in Australia, works in your time zone, and can meet you face to face.
Flexible support that grows and shifts with you
Think of your CoE support like a soundwave. It moves up and down as your business does. Busy quarter with a big release? Scale up. Quiet patch? Scale down. No extra fees, no lock-in surprises, no paying for capacity you’re not using.
Why onshore matters
Your data stays in Australia
Local hosting and handling that meets Australian compliance and privacy obligations. No offshore data movement to explain to your risk team.
Same time zone, same day answers
Ask a question at 9am, get an answer at 9:15. Not tomorrow. Real-time collaboration with people who understand Australian business.
No lost-in-translation delays
Requirements land the first time. You stop paying for the rework that comes from handoffs across time zones and context gaps.
We'll actually turn up
Onsite visits, workshops and face-to-face working sessions when it helps. Services are bought from people, and you'll know ours.
One team across the whole Salesforce stack
Your CoE isn’t limited to core CRM. We support the full ecosystem: Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, MuleSoft integration, Agentforce and AI, plus AWS and connected products.
Built around your people, not just your platform
Plug the gaps in your team
Need a Marketing Cloud specialist for one sprint and an integration architect the next? You get access to niche expertise without hiring for it.
You choose how the hours are spent
Minor works, enhancements, admin support, training, roadmap planning. It's your allocation. We'll advise, but you decide.
Consistent quality, same faces
A dedicated team that knows your org's history, not a rotating cast reading your ticket notes for the first time.
We grow your team while we support it
Our Human Development Program builds your internal capability over time, so you rely on us because you want to, not because you have to.
CoE Advanced Tooling
Go from staying steady to staying ahead
CoE Advanced Tooling takes your platform beyond protection and into proactive optimisation. You get real time insights that help you stay secure, compliant and performing at your best.
What it brings to the table
- Spot and fix issues before users even notice
- Strengthen your security and stay compliant by identifying risks early
- Move from firefighting to foresight with proactive alerts and analytics
- Improve stability, reduce risk exposure and increase platform ROI
FAQ's
How is a CoE different from standard Salesforce support?
Standard support is reactive: you log a ticket, someone fixes it. A Centre of Excellence is proactive. Your team monitors platform health, works through your backlog, plans improvements and helps you adopt new capabilities. It’s the difference between maintenance and momentum.
Is 8Squad's CoE fully onshore?
Yes. Every person on your CoE team is based in Australia. Your data stays in Australia, you work in the same time zone, and onsite visits are part of the service.
What does a Salesforce CoE cost?
It depends on the level of support you need, and it flexes. Our model scales up and down with your demand month to month, with no penalty fees. The honest answer is that we’d need a conversation about your org before quoting, and we won’t pretend otherwise.
Can the CoE work alongside our internal Salesforce team?
That’s the most common setup. We plug gaps, add niche expertise and take on the backlog, while your internal team keeps ownership. We also invest in developing your people, not making you dependent on ours.
What's included beyond core Salesforce?
The full stack: Marketing Cloud, Data Cloud, MuleSoft integration, Agentforce and AI, and connected systems like AWS.
Make Success Your New Normal
Reach out today and discover how we can support your business!
8Squad have been excellent in delivery and communications around required Salesforce changes & updates, particularly around enhanced domains. They were able to work well with our internal teams to ensure we could implement by the required timeframes and all stakeholders understood requirements & deliverables.
Customer Program Manager,
national online entertainment platformThe CoE Team are great to work with. We have been met with a few challenges / blockers which have all been technical issues on Salesforce's end. The team have worked closely with Salesforce Support to overcome these challenges, keeping us informed at all times. This allows our internal team to focus on user engagement and ad-hoc tasks.
Project Manager,
state government tourism and major events agencyWe feel part of the extended team and CoE have the same goals as us – to succeed. The feedback from the Stakeholders has been great. They have seen the improvement CoE has made.