The challenge
This online entertainment business operates in a regulated environment. It needs to improve its platform while maintaining clear records of relevant changes and customer interactions.
The client wanted a consistent way to test, review and authorise Salesforce releases. Ongoing platform care also needed to support traceability and audit-related information, rather than treating each deployment as a stand-alone task.
Release control
Make testing and stakeholder approval part of the path to production.
Distinct record needs
Track system changes and maintain records of relevant customer interactions.
Ongoing support
Maintain the process alongside regular enhancements and platform care.
What we did
8Squad’s Centre of Excellence provided ongoing release management and platform support, using controlled testing, authorisation and change-tracking practices.
Test before release
Sandbox management and development branching supported testing before production updates.
Review and authorise
Stakeholder approval was built into deployment processes.
Maintain traceability
Change records supported release accountability, while structured logging supported relevant customer-interaction audit trails.
What changed
The client had a structured release process supported by ongoing platform care. Testing, approval and record-keeping provided accountable ways to manage changes and maintain useful records.
| Focus | Goal | Delivered capability |
|---|---|---|
| Release management | Maintain a repeatable review and deployment process | Testing, authorisation and change tracking within ongoing support |
| Traceability | Keep useful records for different audit needs | System-change records and structured interaction logging |
