Book Your Customer Service Transformation Ideation Workshop
See your customer journey’s bigger picture
See your customer journey’s bigger picture
The landscape of customer service has radically shifted in the past year. Through this workshop, we aim to catalyse change through in-depth conversation among key decision-makers to come up with a strategic digital transformation roadmap in line with business priorities without losing sight of evolving customer demands.
What is it and who is it for?
• Highly engaging facilitated ideation session with experts in field
• Workshop focuses on a collaborative and customer-centric approach identifying business challenges
• Suitable for business leaders and executives responsible for customer channels
Why do you need this NOW?
• Build a common belief in your customer strategy
• Align key stakeholders around shared business objectives prior to technology investment
• Create clarity and alignment on the realities of your customer experience
What is the outcome?
• Walk away with a business canvas depicting measurable customer and employee focused initiatives
• Insights and understanding of technology required to enable business success
• Clarity on next steps in your customer transformation journey