The challenge
This government department manages regulatory work involving field inspections and back-office review. Its teams needed to coordinate information and authorised follow-up across that process.
Requirements were changing and delivery timeframes were tight. The solution needed to connect field observations with the teams reviewing them, while fitting the department’s existing systems and operational responsibilities.
Changing requirements
Adapt delivery as priorities and requirements evolved.
Field-to-office continuity
Make inspection information available for review and follow-up.
Operational visibility
Track requests, inspection activity and progress across the regulatory process.
What we did
8Squad implemented a connected regulatory workflow using Salesforce service and public-sector capabilities, mobile tools, analytics and system integrations.
Connect casework and inspections
Inspection information was linked with departmental requests and case processes.
Support field activity
Mobile access helped officers record and use information while working in the field.
Inform review
Reporting and a shared process view supported review and authorised follow-up.
What changed
The department had a shared view from inspection activity through review and follow-up. Field information, case workflows and reporting supported coordination across the regulatory process.
| Focus | Goal | Delivered capability |
|---|---|---|
| Inspection information | Connect field observations with office review | Mobile information linked to case workflows |
| Regulatory follow-up | Track progress across the process | A shared view for review, reporting and follow-up |
