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human-centred

Salesforce solutions so you can build stronger customer connections

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Hi, we’re 8Squad, a leading boutique Salesforce Partner that puts humans first.

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Award Winning Australian Salesforce Partner

Competing in the market today is challenging and finding the right Salesforce Partner to guide you on your digital journey is crucial. 8Squad has quickly become one of the most trusted, digital consultancy partners. We are Australian owned and operated with expert global talent. Let us create the highest-functioning, digital solution for you.

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Some of our awards:

8Squad, Financial Review Fast Starters
8Squad, CRN Fast 50
8Squad, winner of the Salesforce Partner Innovation Award 2023
8Squad Team at Salesforce Agentforce World Tour Sydney

Our Services

Enhancing customer experiences and streamlining operations, we’ll help you drive success every step of the way.

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Salesforce Consulting & Implementation

As a trusted Salesforce Partner, we guide your Salesforce CRM journey by optimising Sales, Service, Experience, and Industry Clouds. Our tailored solutions streamline sales, improve customer service, and deliver seamless digital experiences.

Product Development Outsourcer

8Squad is Australia’s longest-running certified PDO, specialising in bringing ideas to life. With a talented team of experts and in-depth knowledge of Salesforce functionality, partner processes, and ISV technologies, including LMA, COA & FMA.

Centre of Excellence

8Squad is a Managed Service Provider (MSP) specialising in Salesforce solutions, as an organisation dedicated to delivering extensive managed services this is done by our highly skilled Centre of Excellence (CoE) team.

Mulesoft Integration and Automation

Leveraging automation tools to streamline your business processes and enhance system connectivity. We ensure seamless data flow between your Salesforce platform and other systems, breaking down silos and enabling efficient operations.

AI & Agentforce

Most people are either oversold on AI or quietly worried they're behind. Both are fair. We'll tell you straight which parts of your business are ready for Agentforce, which aren't yet, and where the real productivity is, without the hype. You don't have to figure this out alone.

8SSure

8SSure is continuous assurance for enterprise Salesforce. It turns your platform's own data into clear, board-ready evidence of security, governance, operational health, and whether your controls are doing their job. Not a health check. An objective, repeatable read on where things actually stand, refreshed year after year.

Case Studies

From Challenges to Wins: See How We’ve Helped Our Clients Succeed!

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Financial Services

From Idea to Market in 6 Months

Financial Services

Our client had a vision and wanted to stay true to the solution rather than deal with load balancers, autoscaling groups, and an army DevOps. They needed a clean, unified system that could be run by minimal staff, with low running costs and reduced complexity so they could scale quickly, securely and cost-effectively.

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Retail

High Volume Retail Transformation

Consumer, Retail & Distribution

A large online shopping platform had fallen under pressure due to its rapid growth and further catalysed by additional pressure due to an increase in shopping trends from the pandemic.

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Healthcare

Scaling Health: Tech-Driven Care and Compliance

Healthcare

Healthcare is a quickly changing and dynamic environment with a drive towards delivering a more patient-centric approach with more inclusive and accessible solutions. It is moving the participant/patient closer to a consumer way of purchasing.

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Why Choose Us?

We take the time to understand your unique challenges and work with you to find the best solutions that truly fit your needs. Plus:

Onshore First

1000+ Salesforce Projects

400+ Salesforce Certifications

Hybrid Agile Methodologies

News & Insights

Straight talk on Salesforce, AI, and what actually works

Thought Leadership
August 10, 2026

How Financial Services Firms Are Losing Clients Without Knowing It

Most financial services firms don't lose clients in a dramatic blow-up. They lose them in small moments: a relationship manager who doesn't know about last week's complaint, a client asked to repeat their story for the third time. Here's how disconnected systems quietly cost you clients, and what the firms keeping theirs do differently.

Thought Leadership
July 20, 2026

Citizen Experience Is the New Customer Experience. Is Your Agency Ready?

Nobody lowers their expectations when they open a government website. The bar for citizen experience is being set by banks, delivery apps and streaming services, and the gap between what Australians expect and what agencies deliver is growing. This piece looks at where that gap actually lives, and why closing it is less about technology than most leaders think.

Make Success Your New Normal

Reach out today and discover how we can transform your business!

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